One of the great opportunities of digital technologies is to provide customers with more control in how they deal with your business. Customer Portals can provide choice to consumers and a personalised experience that’s easy to love.
Consumer expectations have drastically changed over the past decade. Consumers want more choice, the ability to interact with business on their terms, and self-service options. In order to deliver, an organisation needs to utilise technology in innovative ways, but many still use little or no technology, making a great customer experience impossible to achieve.
In order to understand how you can provide an optimal service to your customers, we need to thoroughly understand how your business currently operates. First, we’ll run you through our Platform Strategy (PX) process, where we’ll create the vision for how your customer experience could look. Once your project has been well scoped, we have the internal design, development and project management resource to take your new customer portal through to launch. All along the way, we operate in an Agile methodology, giving you close involvement, input and control over the final product.
It’s simple: Happier customers (the kind who come back and tell others about you), a more competitive and efficient business and, a valuable asset that you can continue to build on.